Single Point of Contact for Incidents, Problems and Changes.
In this international project we provide a 2nd-Level-Service-Desk as a central contact point for the Service Management System installed at the customer. Our tasks include the evaluation and solution of incidents and problems. Where necessary, we integrate the 3rd level support of the manufacturer and record the status up to the solution of the problem. We carry out standard changes directly according to previously defined change levels. In the case of changes that are implemented in the form of a project, we work closely with you and monitor the status. Projects carried out by us are commissioned separately. Regular coordination with the application owner and the preparation of reports round off our task.