Syscovery staff members work in accordance with ITIL, PMI and ISO 9001 standards. This is one of the reasons why quality is our first maxim.
Syscovery Solve & Serve uses the ITIL approach internally and when providing services to its clients.
The IT Infrastructure Library, in short ITIL, describes the processes that are required for the operation of an IT infrastructure. In this approach, processes are not orientated towards technology, but towards the services provided. For this reason, ITIL is a good basis for the operation of your IT infrastructure up to sophisticated IT Service Management. A large number of our staff members is qualified and certified acc. to ITIL.
Syscovery Solve & Serve works in projects in accordance with PMI (Project Management Institute) principles.
In brief, Project Management leads the people involved to achieve the goals of their projects smoothly. “Leading” in terms of Project Management is a service provided to a team and “to the matter”. This also implies powers and assertiveness. Leadership includes the control of a wide range of individual activities of a project with regard to the primary project goal. Project Management signifies the totality of leadership tasks, management organization, techniques and tools for handling a project.
Syscovery Solve & Serve uses DIN EN ISO 9001:2008 and 14001:2004 standards for quality management (QM).
Our Management System ensures that all quality-related issues take their rightful place within corporate management. Quality management does not only refer to technical functions to ensure product quality, but is defined through the relationship between you and our company. Quality means meeting requirements. The primary target of our quality management and environmental management is customer satisfaction which can only be achieved on a permanent basis by a sustainable development of the enterprise.