The following two reasons illustrate why every company should implement an IGA system:

1. Protection and management of digital identities

Digital transformation has not only changed the way companies work, but also how they need to protect their resources. This is no longer just about the identities of employees, but also those of machines, AI agents, applications and systems. Digital identities are the gateway to corporate data, and without a robust IGA system, they are vulnerable to misuse.

A good IGA ensures that every identity – whether human or machine – is securely authenticated and authorised. It minimises risks such as data leaks and unauthorised access by ensuring that each identity can only access the data and systems it really needs. Given the increasing use of AI agents that perform tasks independently and process sensitive information in the process, an integrated IGA is essential.

2. Compliance and transparency

In addition to security, compliance with legal and regulatory requirements also plays a key role. Data protection laws such as the General Data Protection Regulation (GDPR), standards such as ISO 27001 and industry-specific requirements require companies to clearly regulate and document access to sensitive data. An IGA system helps companies meet these requirements.

By implementing IGA, companies can track exactly who had access to which data and when. This transparency is not only important for audits, but also strengthens the trust of customers, partners and employees. In addition, a good IGA system reduces administrative effort by automating processes such as setting up user accounts or removing permissions.

Another advantage: If a security incident does occur, an IGA system enables rapid analysis and response. Companies can immediately identify which identity is affected and which data may have been compromised.

Why Identity Governance and Administration on the ServiceNow platform?

Choosing the right platform is a crucial step in implementing an IGA system. For companies that already use ServiceNow, it makes sense to build IGA directly on this platform. But why exactly is ServiceNow so well suited?

Seamless integration into existing processes

ServiceNow is one of the leading platforms for workflow automation and IT service management. Many companies already use ServiceNow to optimise their IT and business processes. An IGA system based directly on this platform integrates seamlessly into existing workflows.

An example: When a new employee joins the company, the onboarding process can be managed directly via ServiceNow with IGA. IGA ensures that the new employee automatically receives the correct access rights based on their role, department and the specific requirements of their job. This process can be fully automated, which not only saves time but also minimises human error.

Scalability and flexibility

ServiceNow is known for its scalability. Whether a company needs to manage 1,000 or 100,000 users, the platform offers the flexibility to grow with its needs. An IGA system based on ServiceNow benefits from this scalability.

In addition, the platform enables a high degree of customisation. Companies can tailor their IGA solution to meet specific requirements. This is particularly important as every company has different processes, policies and security requirements.

Centralisation of all processes

Another advantage of ServiceNow is the ability to manage all IT and business processes on a central platform. This reduces complexity and increases efficiency. An IGA system based on ServiceNow leverages this centralised structure to provide a unified view of all identities and access rights.

In addition, companies benefit from ServiceNow's reporting and analysis capabilities. They can generate detailed reports on access rights, security incidents and compliance – all at the touch of a button.

That's why Clear Skye is the right solution!

Choosing an IGA system is only the first step. Choosing the right solution partner is just as important. Clear Skye has established itself as one of the leading providers of IGA solutions specifically designed for the ServiceNow platform. Here are the key reasons why Clear Skye is the ideal choice:

Native integration with ServiceNow

Unlike many other IGA solutions, Clear Skye is built entirely on the ServiceNow platform. This means that no additional infrastructure or complex interfaces are required. Companies that already use ServiceNow can implement Clear Skye quickly and easily without having to change their existing IT landscape. What's more, native integration means that Clear Skye leverages all the benefits of ServiceNow – from scalability and customisability to centralised management.

Ease of use and efficiency

Clear Skye places great emphasis on an intuitive user interface. This makes it easy to use not only for administrators, but also for end users. Role-based dashboards, simple workflows and clear reports ensure that companies can design their IGA processes efficiently and transparently.

Another advantage is automation. With Clear Skye, many IGA processes, such as creating new user accounts or removing obsolete access rights, can be fully automated. This not only saves time, but also reduces the risk of human error.

Security and future-proofing

Clear Skye offers state-of-the-art security features to protect companies from current and future threats. These include advanced authentication mechanisms, regular security updates and proactive support.

Furthermore, Clear Skye is designed to grow with the needs of the enterprise. Whether it's new technologies, changing compliance requirements or growing user numbers, Clear Skye offers the flexibility to adapt.

Our conclusion

At a time when digital identities – both human and machine – play a central role in enterprises, robust identity governance and administration is essential. It not only protects against security risks, but also ensures compliance and transparency.

For ServiceNow customers, it makes sense to implement IGA directly on the ServiceNow platform using Clear Skye. The advantages – from seamless integration and scalability to centralised management – are compelling.

Additional costs can be easily calculated. But only if the implementation is right, which requires special expertise. In addition to knowledge of the platform, specialised knowledge of identity management and Clear Skye is required. As a Clear Skye Gold Partner, Syscovery Solve & Serve has years of experience in all three areas and has developed an implementation methodology that leads to quick and reliable success.

With the support of Syscovery Solve & Serve, every company can now set up a modern, integrated and inexpensive IGA system that securely manages digital identities.