Due to Enterprise Service Management (ESM) you can increase efficiency and reduce costs while using your business services throughout the company. It is based on a service-oriented approach for the execution of activities, tasks and processes. Operations are refined, structured and automated, resulting in an optimization of your service delivery. Once implemented, ESM can be used by the different areas within your organization. A service model is created that serves as a link between supplier and inquirer in your enterprise.

Our experts help you handling the challenges ahead in a professional way.

Target definition

Target definition

We offer workshops to define the targets and scope of your ESM project.

Strategy

Strategy

We analyze your current situation and prepare a basis of decision making for your service strategy.

Concept

Concept

Best-practice concept for efficient service management tailored to your specific needs.

Platform

Platform

Implementation and adaptation of your service management platform.

IT Service Management

IT Service Management

Implementation of your service desk and the essential processes (incident, problem, change and request management).

HR Service Management

HR Service Management

Implementation of your HR portal, including self-service and an HR case management. Development of processes and dashboards.

Are you interested in learning more about us?

Then just get in touch with us, we will be happy to answer any questions you may have.

Just give us a call or send us an email or ask to be called back!

0800 797 268 379

 

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