Enterprise Service Management

With Enterprise Service Management (ESM) you increase efficiency and reduce costs in the enterprise-wide use of your business services.

The basis for this is a service-oriented approach to the execution of activities, tasks and processes. This refines, structures and automates workflows, resulting in optimisation of your service delivery. Once implemented, service management can be applied by a wide range of departments within your organisation. This creates a service model as a link between the provider and the enquirer in your company. Our experts will help you to professionally implement the tasks at hand.

Service-oriented to more efficiency!

We support you in setting up your Enterprise Service Management.

Target definition

Conduct workshops to define the goal and scope of your enterprise service project.

Strategy

Analyse your current situation and develop a basis for decision-making for your service strategy.

Concept

Best practice concept of an efficient service management adapted to your requirements.

Platforms

Implementation and customisation of your service management platform.

IT Service Management

Implementation of your service desk and essential processes (incident, problem, change and request management).

HR Service Management

Implement your HR portal incl. self-service and HR case management. Self-service and HR case management. Develop processes and dashboards.

Details