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ServiceNow:
What is Virtual Agent?

This video provides an overview of the Virtual Agent of the Now Platform.

The recordings were made with the Quebec version. However, they may also apply to other versions.

This video covers:
00:10 What is Virtual Agent and what are its benefits?
01:49 Virtual Agent demo
03:12 Virtual Agent Designer
04:37 Virtual Agent in third-party channels
04:59 Conversation analytics dashboard
05:25 NLU workbench

This video provides an overview of the Virtual Agent of the Now Platform.
2021-07-16

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